Terms & Conditions

These Terms & Conditions govern every booking made with Sarah Tours, whether through this website, by email, or over the phone. By making a booking, you confirm that you have read, understood, and agree to be bound by them on behalf of yourself and everyone named on the booking.

If anything here is unclear, contact us at discover@sarahtours.com before you book — we're happy to talk it through.

1. About Us

Sarah Tours ("we", "us", "our") is a tour operator based in Casablanca, Morocco, specializing in small-group and custom private tours across Morocco and select destinations in Africa and beyond. References to "you" and "your" mean the person making a booking and every traveler included on it.

2. Making a Booking

A booking is confirmed once you have completed the booking form on our website (or provided the same information to us directly), selected a payment method, and received a booking confirmation with a reference number. The lead traveler named on the booking is responsible for the accuracy of every traveler's details and for making all payments due for the group.

Please check your confirmation as soon as you receive it. If any detail is wrong, tell us straight away — some errors, particularly in names on travel documents, are much harder to fix the closer you get to departure.

3. Prices & Payment

Prices are shown in US dollars and are per person unless stated otherwise. We reserve the right to correct genuine pricing errors before a booking is confirmed.

At checkout, you can choose between:

• Pay by card — full payment is taken securely at the time of booking through our payment processor, Stripe.
• Book Now, Pay Later — your spot is reserved with no payment required at booking. We'll send you payment instructions ahead of your departure; a booking made this way is not guaranteed to be paid until payment is received.

We do not store your card details ourselves — card payments are processed directly by Stripe under its own terms and privacy policy.

4. If You Cancel

We know plans change, which is why we keep our cancellation policy simple:

• 60 days or more before departure: full refund, no cancellation fee.
• 30–59 days before departure: 50% refund of the tour price.
• Less than 30 days before departure: no refund, as we will typically have already committed the cost of your spot to local guides, accommodation, and transport.

To cancel, email us at discover@sarahtours.com from the address used to book. The cancellation date is the date we receive your email, not the date you send it. Refunds are returned to your original payment method and can take up to 10 business days to appear, depending on your bank or card provider.

Any promotional discount applied at booking is non-transferable to a rebooking made after cancellation.

5. If We Change or Cancel

Occasionally we have to make changes to a tour — a road closure, a change in local conditions, or too few travelers to run a small-group departure. Where possible, we'll tell you as soon as we know and offer you the choice of an alternative departure date, an alternative tour of equivalent value, or a full refund of amounts paid.

We won't cancel a confirmed departure less than 30 days before it is due to leave except for reasons outside our control (see below), or for non-payment on your part.

Neither of us is responsible to the other for failing to meet our obligations because of "force majeure" — circumstances beyond our reasonable control, including extreme weather, natural disaster, war or civil unrest, terrorism, pandemic or public health emergency, government action, or transport strikes.

6. Travel Documents & Health

You are responsible for holding a valid passport (and any visas or health requirements needed for your itinerary) that meets the entry requirements of every country you'll visit or transit through. Requirements vary by nationality — check with the relevant embassy or consulate well before departure, as we cannot accept responsibility for a traveler who is refused entry or unable to travel due to incomplete documentation.

If your tour has a physical activity component (trekking, desert travel, multi-day touring), let us know about any medical condition or mobility need that could affect your participation before you book, so we can advise whether the tour is a good fit.

7. Travel Insurance

We strongly recommend that every traveler holds comprehensive travel insurance covering, at minimum, medical treatment and repatriation, cancellation, and loss of personal belongings, for the full duration of their trip. Proof of insurance may be required before departure on some tours.

8. Your Responsibilities

We ask every traveler to treat guides, local communities, and fellow travelers with respect, and to follow the reasonable safety instructions of our guides and local partners. We reserve the right to remove a traveler from a tour, without refund, if their behavior puts the safety or enjoyment of the group at risk.

9. Our Liability

We take reasonable care in selecting the guides, accommodation providers, and transport operators we work with. That said, many services included in your tour — accommodation, internal flights, local transport, activities — are provided by independent third parties under their own terms, and our liability for their acts or omissions is limited to what is reasonable given our role in selecting them with due care.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for anything else that cannot lawfully be limited or excluded.

10. Complaints

If something goes wrong during your trip, tell your guide or our local team straight away so we have the chance to put it right while you're still traveling. If you remain unhappy after your trip, write to us at discover@sarahtours.com within 30 days of returning, with your booking reference and as much detail as possible, and we'll investigate and respond.

11. Using This Website

The text, photos, and other content on this website belong to Sarah Tours or our licensors and may not be copied or reused without permission. We aim to keep tour descriptions, availability, and pricing accurate and up to date, but errors can occur — we'll always let you know before confirming a booking if something has changed.

12. Governing Law

These Terms are governed by the laws of Morocco. Any dispute arising from a booking will be subject to the exclusive jurisdiction of the courts of Morocco, without prejudice to any mandatory consumer protection rights you hold in your country of residence.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. The version that applies to your booking is the one published on this page on the date you book — later changes don't affect a booking already confirmed.

14. Contact Us

Questions about these Terms or an existing booking? Reach us at discover@sarahtours.com or through our contact page.